E-Government (also known as electronic government, online government and digital government) is one of the most significant developments of recent times in terms of transforming the delivery of public services to citizens and other stakeholders.

WHAT IS E-GOVERNMENT ?         POTENTIAL AND CHALLENGES                                                                 

According to World Bank, “E-Government” refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government.


⇒ G2C: Government Services to Citizens

⇒ G2B: Government Services to Businesses

⇒ G2E: Government Services to Employees

⇒ G2G: Government Services to Government


In order to achieve the benefits of Information and Communication Technology (ICT) and to ensure the transparent, timely, and hassle free delivery of the citizen services, the government of India initiated an egovernment potentIal programme during the late 1990s by adopting the Information Technology act in 2000. The major aims of this act were to recognize electronic contracts, prevent computer crimes, and make electronic filing possible.

Later, in 2006 ,the government approved the national e-governance plan (NeGP) to enhance e-government initiatives in India. It was launched with the aim of improving the delivery of government services to the common people in their localities through common service center (CSCs), which were set up across country.

In February 2012, about 97,159 CSCs were operational with different brands names and they had started delivering services to the people


Some of most famous state initiated e-government services include ‘bhoomi’ from karanataka, “Gyandoot” from Madhya Pradesh, ”smart government” from Andhra Pradesh ,and ‘SARI’ from Tamil Nadu. In addition some e government services have been implemented at both state and center levels.


E-government services such as grievance management systems ,edistrict systems ,online electoral rolls ,and bill payments, online electoral roll , and bill payment systems are some examples of these services.


E-Government is the transformation of internal and external public sector relationships, through Information and Communications Technology (ICT) in order to optimize government service delivery and citizen participation. Digital society is a society or community that is well advanced in the adoption and integration of digital technology into daily life at home, work and play. E-Governance is the development, deployment and enforcement of the policies, laws and regulations necessary to support the functioning of a Knowledge Society as well as of e-Government


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